Search results for rates rebate
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LabPlus: how service integration supports end users
Found in Blog / Published 18 October 2017 / By Pia Andrews ,
TL;DRPeople are often curious about what we are doing and why. There’s a lot of interest from a range of organisations and individuals in our work, so I’d like to share a bit about the Service Integration (LabPlus) approach and how we work.
Below are some of the key challenges facing government in creating sustainable, relevant and responsive services, including the ability of governments everywhere to scale to the increasing complexity of the communities we serve. Then how our Service Integrat… -
Web Usability Standard 1.4
Found in Standards & guidance / NZ Government Web Standards / Web Usability Standard 1.4
All public service departments and non-public service departments in the Executive branch must meet the NZ Government Web Usability Standard 1.4 from 17 March 2025.
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7 steps to helping older people find what they need
Found in Blog / Published 16 May 2016 / By Meg Howie ,
At Govt.nz, we’re working on producing information about services that are relevant to older people. We published a big chunk of new content about health services on the site on the 29th of April. Our approach is to organise content around the needs of users rather than the structure of government. Here’s the process we followed to decide how to group the pages so that people can find the information they need.
1. Environment scan — what information is out there?To begin, we looked online and f… -
Authenticator types
Found in Standards & guidance / Identity / Identification management / Guidance / Authenticator types
This guide describes various authenticator types and provides examples and considerations for their use. It does not prescribe the use of any specific authenticator.
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Emerging Tech: Virtual and Augmented Reality
Found in Blog / Published 16 February 2018 / By Nadia Webster ,
TL;DRAs part of a regular Emerging Technology series the Service Integration team at the Department of Internal Affairs (DIA) brought together presenters from inside and outside of government to share how they were using Virtual and Augmented Reality to engage or train people, or perform tasks.
The technology behind Virtual Reality (VR) and Augmented Reality (AR) has advanced significantly. It now provides opportunities to deliver empathetic and insightful experiences that help people get close… -
Emerging Tech: Measurement
Found in Blog / Published 07 December 2017 / By Nadia Webster ,
TL;DRAs part of a regular Emerging Technology series the Service Integration team at the Department of Internal Affairs (DIA), in partnership with the Ministry for Social Development (MSD), brought together presenters from inside and outside of government to share how they were using measurement to inform decision-making.
Good measurement helps us understand the impacts of our actions and interventions. The presenters shared how they use sensors, data and analytics to pilot new ways to communic…
