Digital Service Design Standard
The purpose of the Standard is to provide the design thinking for anyone who designs or provides government services.
Purpose, scope and development of the Standard
Find out why and how we are developing the Standard, the way it’s intended to be used, and how you can help improve it.
The principles are the core of the standard and set out the 12 high-level purpose statements, and objectives of the standard. They are fixed and formally signed-off pending any further review.
- 1. Identify your users and understand their ongoing needs
- 2. Be clear about what you are trying to change and why
- 3. Integrate security and privacy proportionate to risk from the outset
- 4. Be inclusive, and provide ethical and equitable services
- 5. Design and resource for the full lifetime of the service
- 6. Create and empower an interdisciplinary team
- 7. Work in the open
- 8. Collaborate widely, reuse and enable reuse by others
- 9. Design for our unique constitutional and cultural environment
- 10. Use digital technologies to enhance service delivery
- 11. Be a good data and information steward
- 12. Be transparent and accountable to the public
Digital Service Design Standard – Recommendations for Assessment and Reporting Models
The Digital Service Design Standard (the Standard) was published in mid-2018. The New Zealand Government made a commitment under the Open Government Partnership to publish a preferred assessment model for the Standard.