Recent blog posts “Web analytics reporting: more than just pageviews” and "Web analytics dashboards: making reporting simple and easy" cover some of the work DIA (external link)[L1] is doing in this space. But we’re not the only government thinking about web analytics and dashboards. Check these out:
In Australia, the Digital Transformation Office sees analytics as a tool to figure out what to fix, where to start and how we're doing
. See their blog post, “Building better services with analytics (external link)[L2]”.
In Canada, government is using analytics to track the progress of Open Government
. Their overview on Open Government Analytics (external link)[L3] tells all.
In the UK, they’ve built a site that publishes performance data for government services (external link)[L4], and a services data page (external link)[L5] that lets you search for dashboard information by service name, department and service group.
In the US, 18F (external link)[L6] have launched a site showing government progress on “building digital services for the American people”. Also in the US, DigitalGov has details about their Digital Analytics Program (external link)[L7], which offers “advanced, easy Web analytics to federal agencies”. And then there’s analytics.usa.gov (external link)[L8], which shows “data [that] provides a window into how people are interacting with the [US] government online”. Plus the backstory on how 18F built analytics.usa.gov (external link)[L9].
There are probably other great examples so please add a comment if you know of others we should be looking at.
Links
- http://www.dia.govt.nz/
- https://www.dta.gov.au/blogs/building-better-services-analytics
- http://open.canada.ca/en/content/open-government-analytics
- https://www.gov.uk/performance
- https://www.gov.uk/performance/services
- https://18f.gsa.gov/
- https://www.digitalgov.gov/services/dap/
- https://analytics.usa.gov/
- https:/18f.gsa.gov/2015/03/19/how-we-built-analytics-usa-gov/
