Search results for rates rebate
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LabPlus: Rates Rebates Prototyping
Found in Blog / Published 08 May 2018 / By Siobhan McCarthy ,
SummaryIn this post we are talking about prototyping and testing with people within the Rates Rebates Alpha. This post steps through the design prototyping approach to provide a practical understanding of what is involved, noting that all work is based on extensive user research already conducted around the challenge of rates rebates. The prototyping gave us a chance to test several quite different approaches to the rebate to find what worked best for people.
Rates rebates are a subsidy that gi… -
Insights from the Rates Rebate Beta
Found in Blog / Published 11 September 2019 / By Karyn Brice ,
Background and key insights from the research completed for the rates rebate application form beta.
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LabPlus: Rates Rebates Discovery Report
Found in Blog / Published 24 November 2017 / By Pia Andrews ,
… could support multiple services (in public and private sectors).
In September our team kicked off a three-week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates. Rates Rebates are an entitlement that has been identified as a key pain point for applicants (low income property owners for primary residences), as well as for Local and Central Government.
This blog post is the final report from th… -
Rates Rebates Week 1: It’s all about Discovery
Found in Blog / Published 04 October 2017 / By Pia Andrews ,
… that could support multiple services (in public and private sectors). Last week our team kicked off a three-week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates.
Please find all the Rates Rebates related posts from LabPlus here. Our broad work program is outlined here, and we invite you to join our mailing list or follow our blog posts to keep up-to-date, and to visit us if you are in town a… -
Making it easier - the Rates Rebates story so far…
Found in Blog / Published 12 December 2018 / By Glen Thurston ,
The Service Innovation Lab team (the Lab) collaborated between the Department of Internal Affairs (DIA), Tauranga City Council and Auckland Council to complete user testing of the Rates Rebates Alpha. This prototype digital service makes it easier for low-income homeowners to understand their entitlement and apply for a Rates Rebate. Here we share the work undertaken so far on the Rates Rebate Alpha and what’s next.
BackgroundA Rates Rebate is a subsidy (up to $630) for low-income homeowners on… -
Rates Rebates Discovery Week 2 - mapping pain points
Found in Blog / Published 09 October 2017 / By Pia Andrews ,
… support multiple services (in public and private sectors). A couple of weeks ago our team kicked off a three week discovery sprint exploring how subsidies are provided to New Zealanders and what this could that look like in the future, with a focus on Rates Rebates.
In this post we outline some pain points and "Aha!" moments we found. Please find all the Rates Rebates related posts from LabPlus here.
Making a MapAn important part of this week's work was to understand the entire… -
Rates Rebate — content changes lead to better experience, more users
Found in Blog / Published 14 June 2019 / By Lana Gibson ,
The Service Innovation Lab team has been working alongside DIA Service Delivery to improve the experience for people claiming rates rebates. Now in Beta phase, Lana writes about how we're testing the new online rates rebate application process with 3 councils.
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LabPlus: Helping low income home-owners: Moving into a Rates Rebates Alpha
Found in Blog / Published 04 April 2018 / By Siobhan McCarthy ,
At the Service Innovation Lab, a multi-agency team from across Local and Central Government got together in September 2017 to collaboratively work on a Rates Rebates Discovery.
'Rates Rebates’ is a subsidy (up to $620) for low-income homeowners on the cost of their residential rates. The subsidy is delivered by Local Councils and is administered by Central Government (specifically the Department of Internal Affairs).
In the Discovery phase there were a number of opportunities identified f… -
Open Source Award wins for Service Innovation Lab
Found in Blog / Published 05 November 2018 / By Marita Vandenberg ,
… Innovation Lab collaborates with other agencies to identify new ways of working that will lead to New Zealanders having better and more joined-up experiences with government services. The Service Innovation team won their award for their multi-agency work on Rates Rebates, the Family Services Directory API (Application Programming Interface) and for working openly and collaboratively.
The latter – working openly and collaboratively – is the most important aspect of the win. Open and collaborat… -
LabPlus: Connecting with service innovation labs in Auckland and Tauranga – part 2 of 2
Found in Blog / Published 14 May 2018 / By Glen Thurston ,
SummaryThis is the second of 2 blog posts about what we shared and learnt when Pia Andrews, Abbe Marks and I visited Innovation Labs in Auckland and visited Tauranga City Council to work with them on the development of the Rates Rebate Alpha. We aimed to build connections with people and Labs in Auckland and Tauranga for collaboration on Service Innovation Lab work programme initiatives.
My first post talked about our 2-day race around Auckland innovation labs.
In this post I report on our vis…
